When are my Membership payments due?

We want to make your PadSplit experience as smooth as possible, starting with clear information about your payments. Let's break it down:

Customizing Your Payment Schedule

When you book with PadSplit, you have the flexibility to:

• Choose your Dues Day (which day of the week you'd like to pay)
• Select your payment frequency (weekly or biweekly)
• Pick your preferred payment method:
  • Debit card
  • Credit card
  • Prepaid card (some restrictions apply)
  • Bank transfer (ACH)

Your Billing Timeline

• We bill you two days before your chosen Dues Day
• Your payment is due by the end of your Dues Day (11:59 PM EST)

Avoiding Late Fees

• A $25 late fee will be applied if you carry a balance past 11:59 PM EST on your Dues Day
  • Example: If your Dues Day is Friday, we'll invoice you on Wednesday. To avoid a late fee, payment is due by 11:59 PM EST Friday. If you carry a balance past 11:59 PM EST Friday, you will receive a late fee. 

Staying in Good Standing

To maintain your PadSplit Membership:

• Keep your balance below $300 after your Dues Day
• If your balance is $300 or more, you'll have 48 hours to reduce it
• If the balance remains $300 or higher after 48 hours, your Membership will be terminated and you will be required to leave the property

Example Timeline

• Dues Day: Friday
• Invoice sent: Wednesday
• Payment due: Friday by 11:59 PM EST
• Late fee applied: Saturday at 12:00 AM EST if balance remains
• "Termination Risk" status: If balance is $300+ after Friday at 11:59 PM
• Membership termination: Sunday at 11:59 PM if balance is still $300+

How do I know what I owe and when I will be billed again? 

You can view your billing schedule and payment history under the "Finances" tab of your Member Dashboard.

We're Here to Help You Succeed

If you anticipate any challenges in paying your Membership dues, please don't wait until you fall behind. We're here to support you:

• Explore financial assistance options early
• Reach out to our support team. We may be able to work out a solution together.