What is your refund policy?

Your refund options vary based on the timing of your request, ensuring fair and flexible solutions at every stage of your PadSplit journey. Here's what you need to know about our refund policies:

Before Your Move-In: Check out our Move-In Cancellation Guide for details on pre-move-in refunds.

On Move-In Day: We understand that sometimes things don't go as planned. Please see our Move-in Day Refund Guide for more information.

After Move-In: For information on refunds after you've moved in, please see our Move-Out Refund Guide.

In all cases, refunds may take up to one week to process.

Remember Your Ability to Transfer:

At PadSplit, we put you in control, offering housing that evolves with your changing needs and goals. That's why we offer you the freedom to transfer to a new home within our extensive network, with your first move completely free. This unique flexibility empowers you to explore different neighborhoods, find a better living situation, and seize new opportunities without the usual hassles and costs of relocating. Before considering a refund, check out our other available rooms. 

Please click here for more information on transferring homes.