What should I do on a Member's move-in day?

Move-in day is an important day for both Members and Hosts! As a Host, it is your responsibility to triage any move-in issues, such as when a Member has lock problems or trouble locating the home. Details for the move-in day communication process are listed below:

1. Move-In Messenger: The day before a scheduled move-in, PadSplit will open a messaging line between the Member and Host. It will stay open for 72 hours. Hosts can access this messenger from the PadSplit website or mobile app. For members, these messages will appear in their app or web messenger. If members have issues on move-in day, we encourage them to reach out to Hosts through this line. Hosts will receive a push notification, SMS, or email depending on how they have set up their notification preferences.

On days you have a scheduled move-in, please be sure to keep an eye on your messages in case a Member needs move-in assistance. Hosts should promptly respond to Member messages and requests for assistance. 

We recommend that you download the PadSplit mobile app for the best experience (Android, Apple)

2. Move in Email: On the morning of move-in day, PadSplit sends the Member a welcome email that includes their custom move-in instructions. These instructions will include any lock codes and move-in instructions that the Host has previously entered. Note: If a Host utilizes the RemoteLock system, new codes will be auto-generated and included in this email.

As a reminder, it is important to answer a Member’s move-in day questions promptly. In addition to setting a mutually respectful tone, having a smooth move-in experience can greatly improve a Member’s tenure in the home.