There is a repair needed in my home. How do I submit a Maintenance Request?

Whether it’s a small or large repair, PadSplit’s ticketing system makes requesting maintenance easy. 

How It Works

• Your Host is responsible for all maintenance requests.
• Submitting a ticket through your dashboard is the only way to notify your Host and ensure that your request is addressed. 
• This system ensures your request is properly logged and addressed. You can track the status of your repair and communicate directly with your Host through the ticket.

Submitting a Ticket

• In the App: In the bottom menu, click on “Requests”. Your outstanding tickets will appear here. Click on the “Add new request” button to submit a new ticket. 
• On the Web: On your Dashboard main page, scroll down to the “Maintenance” section. Your outstanding tickets will appear here. Click on the “? I have a maintenance issue” link to submit a new ticket. 

Response Time Guidelines

• In emergency situations, please remember to call 911 before submitting a ticket or alerting PadSplit.
• Generalized response time guidelines for maintenance requests are listed here. Hosts should aim to address issues promptly but these times may vary due to holiday/weekend availability of your Host or necessary servicing company availability. 

We’re here to help! If you feel that your ticket has not been addressed according to these guidelines, please contact PadSplit Support.