I'm scheduling a move-out date. What will I be refunded?
In all cases, refunds take at least one week to process. Members wishing to cancel a move-out may do so as long as the cancellation occurs before their scheduled move-out date.
Refund Eligibility (week-to-week lease)
PadSplit members pay by the week. If you choose to move out in the middle of a weekly dues period, you will NOT receive a refund for the remainder of the week*. You will only receive a refund if you have prepaid in excess of your current weekly dues period. The refunded amount will be only for any prepaid days outside of the current dues week. Please contact support@padsplit.com to process your refund.
Tip: To get the most for your money, it’s best to schedule your move out the day after your upcoming dues day and move out by 9 AM. Remember to complete the move-out form in order to be refunded for your last day. Instructions can be found here.
*If you pay biweekly and move out during the first 7 days of your billing period, you are eligible for a refund of dues in excess of the first 7 days of your billing period.
Members Who Have Signed a 31 Day Minimum Commitment with PadSplit
If you break your minimum commitment of at least 31 days, you will automatically be charged $175 to the credit or debit card you have on file . There is no penalty for moving out on the last day of your 30 day minimum commitment, since you’ve paid your dues in full. Once your penalty has been paid, you are eligible for a refund of any prepaid days outside of your current weekly dues period.
After the last day of your initial commitment period, you will be automatically moved to a week-to-week commitment.
Remember to complete the move-out form in order to be refunded for your last day. Instructions can be found here.
Members who have signed a 12 week commitment with PadSplit at a base price
If you break your minimum commitment of 12 weeks, you will be charged a penalty. The penalty amount varies based on your room price as it will be equivalent to 2 weeks of dues.
- Penalty = 2 X {Weekly dues}
Penalties will be charged automatically to the credit or debit card you have on file. Once your penalty has been paid, you are eligible for a refund of any prepaid days outside of your current weekly dues period.
After the last day of your initial commitment period, you will be automatically moved to a week-to-week commitment.
Members who have paid upfront and upgraded for flexibility
If you have paid for flexibility, you can move out anytime you want and be charged no penalty.
*If you pay biweekly and move out during the first 7 days of your billing period, you are eligible for a refund of dues in excess of the first 7 days of your billing period.
Members who have signed a 5, 12, or 24 week commitment with PadSplit
If you break your minimum commitment of 5, 12, or 24 weeks, you will be charged a penalty. The penalty amount varies based on the commitment period you selected:
- 24 weeks: $100 penalty
- 12 weeks: $65 penalty
- 5 weeks: $35 penalty
Penalties will be charged automatically to the credit or debit card you have on file. Once your penalty has been paid, you are eligible for a refund of any prepaid days outside of your current weekly dues period.
After the last day of your initial commitment period, you will be automatically moved to a week-to-week commitment.
