There are multiple ways to understand the financial situation of a Member. We highly recommend reviewing the 'Members tab' on your dashboard. On this tab, a Host can filter Members by financial status and click into an individual Member’s profile to see detailed financial insights like a Member’s balance, Member’s financial status, next Dues Day, the percentage of payments on time, outstanding invoices and more.
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What is the Member's financial status? How many financial statuses are there and what do they mean?
The Member's financial status is a classification used to communicate the financial situation of a Member in a simple way.
There are six different types of financial statuses:
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'Positive Balance': The Member is in a good state. The Member has a $0 or positive balance.
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'Time to Pay': The Member is in a good state. PadSplit bills Members 2 days before their payment is due. If a Member is in “Time to Pay” status, this Member has been charged their dues amount but it is not due yet.
- For example, if a Member's Dues Day is weekly on Friday, we will invoice them every Wednesday. This Member will be in ‘Time to Pay’ financial status until 11:59 PM Friday or until they pay their total balance during that time period.
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'Behind': The Member is carrying a balance but keeping it under $300. This Member will have received a $25 late fee for not bringing their balance to $0 before 11:59 PM on their Dues Day.
- For example, a Member will be ‘Behind’ if their Dues Day is weekly on Friday, and the Member still has a balance greater than $0 but under $300 after 11:59 PM Friday.
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'Termination Risk': The Member is at risk of being terminated. The Member is carrying a balance greater than $300 after their Dues Day. The Member has received a late fee and has 48 hours to bring their outstanding balance under $300 to avoid termination.
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'Terminated': The Member’s PadSplit Membership was terminated due to collections (Member’s balance remained greater than $300 48 hours after their Dues Day) or for behavioral reasons and now needs to move out.
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For example, a Member in ‘Termination Risk’ whose Dues Day is Friday will be terminated on Sunday at 11:59 EST if their balance is still $300 or greater at that time.
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Hosts can choose to reinstate a Member terminated for collections by following the steps described here.
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'Eviction': The Member has been terminated and the Host has indicated that they have not vacated and that the eviction process has begun.
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Reminder: Hosts place Members in eviction status. To put a Member in eviction status, open the Member profile of the terminated Member and click on ‘Start Eviction’ (see image below).