Can I cancel my move-in?
Adjusting Your PadSplit Plans
We understand that sometimes plans change. If you need to modify your move-in:
- You can manage your booking through your Member Dashboard. Cancellations must be made using the Cancel Move-in button.
- Our refund policy is time-sensitive to ensure fairness for all Members and Hosts. Please refer to the chart below for specific refund details based on timing.
- Processing time for any applicable refunds is typically one week.
Remember, we're here to support your housing journey. If you're considering changes to your move-in, feel free to reach out to our team. We may be able to offer alternatives or address any concerns you have about your upcoming move.
On Move-in Day
At PadSplit, we understand that sometimes a home might not meet your expectations on move-in day. That's why we offer you the flexibility to transfer to a different home within our extensive network with your first move completely free. Before considering a cancellation, we encourage you to explore our other available rooms. This unique option empowers you to find a living situation that better suits your needs, without the usual hassles and costs of relocating.
Please click here for more information on transferring homes.
| Cancellation Timing | Refund Policy |
| Before 8:00pm EST on the day before move-in | Prepaid dues and move-in fee will be refunded minus a $100 cancellation fee. |
| After 8:00pm EST on the day before move-in |
No refund available for the first week of dues paid. Additional member dues paid beyond the first 7 days will be refunded. This does not include move-in fees, which are non-refundable. If you enrolled in a payment plan for the move-in fee, you will be charged the entire move-in fee as well. If you do not wish to move-in, you must a) Cancel your move-in by midnight (EST) in your dashboard, b) Transfer to a new PadSplit (remaining 1st week's dues will be applied to the new home), or c) schedule a move-out date. If you do not initiate a transfer or schedule a move-out, your billing cycle will continue for the original booking. Members who believe that the quality of their PadSplit room was not as advertised or up to specification may request a refund |
