How can I approve Member bookings?
How it works:
Hosts can turn on booking approvals for any given property either during property onboarding or from the property list in their host dashboard.
If this feature is enabled for your properties, a Member will be able to request to book your room and input an optional message. You will receive an email with the booking request and information about the Member, including:
- If they have had any evictions in the past 7 years
- Their Member Score
- If they have had any keys removed from a prior PadSplit occupancy (based on the former 3 Keys Policy)
- Their contact information
- Their age
- Their employment (if known)
- Their approval amount and income
- The message they input at booking (if available)
- And more
This information is also available in the Requests section of the member list under “View more”.
You can click through the email or the member list to view the Member’s profile and reject or accept the booking. If you take no action after 24 hours, the Member will be automatically approved. Any Member of your property team can approve or reject a booking.
Please note:
- Members will not be able to re-request a room at the same property if you select this option during the rejection process, so please take care when rejecting a member that you really do not want them to live at your property.
- Members will be able to request booking at any other property in your portfolio after being rejected.
- There is certain information that we do not collect about members and which should not be used as a reason for rejection (e.g. how long the member has worked at a certain job)
- Know your fair housing obligations. Certain types of rejections, such as for a service animal or the member’s gender, are generally not compliant with fair housing.
- Rejections must be compliant with PadSplit’s Anti-Discrimination policy.
