Guidelines for Host Maintenance Response Times

PadSplit Hosts are responsible for completing all maintenance requests in a timely manner. 

Below are generalized response time guidelines for maintenance requests. 

Examples of Emergency Maintenance Issues that should be responded to immediately

*Note: For some emergencies reported to PadSplit by Members, PadSplit will contact Hosts overnight.

• Smell of gas
• Fire
• Flooding
• Death (ie… a smell that can not be explained coming from a room)
• A sighting of a large amount of blood or waste and any sign of a bio-hazardous material being present
• Trees falling on the structure
• Lack of electricity (not due to a temporary localized service interruption)
• Lack of heat in winter
• Extreme heat cause by lack of A/C (>85℉ for more than 24hours)
• Structural issues
• Water heater leaking or bursting
• Leaks that could result in flooding
• Lack of running water
• Dangerous building conditions

Examples of Requests that will typically take Hosts up to 24-48 Hours to respond to:

• Less serious leaks
• Clogged toilet if there is no other shared bathroom
• Walkways, stairs and driveways needing to be shoveled and salted after a snowstorm
• Replacement for a fire extinguisher that is empty or that was used
• Smoke detectors that are missing or are in need of batteries
• Fire Stops that are missing or are in need of replacement
• Problems with exterior locks
• Air conditioning not working in summer
• Lack of hot water
• Low hanging or missing gutters (fallen off after storms or heavy winds)
• Appliances or electric panels that spark

Examples of Requests that will typically take Hosts up to 1 Week to respond to:

• Appliances not working
• Clogged or slow shower or sink drain
• Clogged toilet
• Non essential interior light stops working
• Large hole in the wall
• Damage to door knobs or punch locks
• Damage to doors and door frames
• Broken toilet or sink handles
• Broken shower heads
• Mold in bathrooms, bedrooms or in common areas
• Windows that are broken
• More severe pest issues
• Internet outage

Examples of Requests that will typically take Hosts up to 2 weeks to respond to:

• Cracked tile
• Grout coming up
• Damaged flooring or carpet that does not create a walking hazard
• Running toilet
• Dripping faucets
• Cabinet doors off their hinges
• A draftMinor hole in the wall
• Molding or trim needing repair
• Toilet paper holders/towel racks broken or missing
• Broken toilet seats
• Shower curtain and liner replacements
• Ceiling fans that are not working
• Fence repairs
• Driveway repairs
• Less severe pest issues