Can Members cancel their move-in?

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Accepted Answer

PadSplit's cancellation policy maintains flexibility for Members and proper compensation for Hosts.
Members are able to cancel their move-in but will incur fees outlined in the chart below.
Members who believe that the quality of their PadSplit room was not as advertised or up to specification may request a free transfer or refund on move-in day if they meet these criteria. In addition, Members are granted one free transfer with their Membership.

Cancellation TimingRefund PolicyBefore 8:00pm EST on the day before move-inPrepaid dues and move-in fee will be refunded minus a cancellation fee. The host will receive $25.After 8:00pm EST on the day before move-in
No refund available for the first first week of dues paid. Additional member dues paid beyond the first 7 days will be refunded to the Member.

Member dues and move-in fee will be paid to the host, minus platform fees.

Please note: the above policy only applies to non-transfer move-ins.