Messaging your Host

Clear communication is key to a great PadSplit experience. Here's how to stay connected with your Host:

The PadSplit Messenger

• Is available as soon as you book or have a scheduled move-in date
• Can be accessed via:
  • Web Dashboard: Click the messenger icon in the top right corner
  • PadSplit App: Click the messenger icon in the bottom menu

How the Messenger Works

• Chats automatically close after 24 hours of inactivity
• You can always request to reopen a chat with your Host
• Hosts receive notifications of new messages

When to Use Other Channels Certain issues are better dealt with through dedicated PadSplit channels.

1. Member concerns: If you’re having issues with another member in your house, you can rate them from your Member dashboard.
2. Safety issues: If an emergency, call 911 first. Then submit a safety report via your dashboard.
3. Maintenance problems: Any maintenance issues with the house should be reported as a  maintenance ticket.
4. Financial questions: Contact PadSplit support directly for questions about billing and payments.